I called the next day and was told that this was the correct amount. Going on the 3rd week I called to see why it's not gone. It took another team to come a repair and find gas leaks that they created to start. (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). I get my refund of $198. When I called, they just said it takes time from New Jersey to get there. Copyright 2023 Suburban Propane | All Rights Reserved. I am not paying them a cent after i told them to stop delivery. He did this for everyhome he built in subdivision. I did the driver a favor he was a very nice and courteous man. June 3, 2010, 10:37 pm. Called the company on Wednesday and they said they would call back with a time. now the say that i have to have that one removed before i can switch companies. I suppose the next step is to take them to court. Submit a complaint and get your issue resolved. It is not a rental. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . West Coast Self-Storage Clackamas. All Rights Reserved. fee, Which really made me angry. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. They continue to come after me. jQuery(this).removeClass('inactive'); 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. Thank you! I am also charged a "minimum" delivery. These increases have greatly impacted our transportation costs when making fuel deliveries. Theres a lot happening in our world. That is around 700 dollars a year I am overpaying. Monday, February 27, 2023. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. At this point, I never want to deal with this disreputable company again. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. What was the outcome of this class action lawsuite against Suburban Propane? Then no one shows up. According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. Their answer was we don't know and get another company if you want. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. That I was erroneously charged. Rosenthal Fair Debt Collections Practices Act. Two years of not even knowing how much fuel I use because of the leaks. Propane is a versatile energy source that can be used []. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. For the first fill, I was changed @1.57/gallon. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. Installed a 250 gallon underground tank. I asked her how much was my bill for the fill up? if (jQuery(".description-form select#product").length > 0) { home I was charged $ 10.339 a gallon. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. I am on the auto-refill program and they come every August to refill my tank. I am having a lot of trouble with suburban propane. jQuery( document ).ready(function() { They said it would be three weeks to put a regulator in, not happy but okmy fault. I paid the bill under protest because I did not want it to hurt my credit. Thanks. Cooking LP/gas should be on a as needed basis not scheduled. of propane! Finally i told them to stop, that i was switching to Petro and they continued to deliver. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. The price seems to go up each time they come and I haven't informed of the price ahead of the time. I would love to get credit for the 30% of the tank of gas we did not use. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. & Charge $90 to pick their tank in labor. }); I had a house built in 2004 and had an inground tank installed. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. Grown to hate them after reading I am not the only one. Read our Newswire Disclaimer. Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. No other company will fill it for liability reasons. I do not like paying when I was given no choice. Our business is customer satisfaction. New cases and investigations, settlement deadlines, and news straight to your inbox. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. I told them the guy down the street charges 2.05 a gallon whats up with that. } Please contact me on what will be do with the matter. They have billed me $130 for my bricks & rebar where the tank sat since 1991. This fee is for reconnecting the customers gas service following a tank lock-off. else { Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. I WILL NOT be paying $183 for NOTHING!! It would give him a jump on the next day deliveries. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. You all are great. Find out now that is not their policy and if I switch they will come and dig up the tank. Second year was a little worse but doable rate at 2.59 a gallon. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. I paid them over $1 million in commerical account over 19 yrs ago. I use the propane for cooking. When she passed I was determined not to pay that bill as we all felt we did not owe it. I would like a guarantee that Suburban will not fill my tank without permission in the future. Joanne, I couldnt have said it better myself Jane!! This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! at this, Select from one How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. the total bill was $1,187.43 counting taxes and other charges. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. I am due a refund. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Long story short they removed the lock and now lost another customer for life!!! We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. Desired outcome: The agreement was not however a class action lawsuit since only a few individuals were being targeted. The latest complaint Tank and Service was resolved on Oct 23, 2014. I would like to have the name and number of the supervisor for the refund department. Years serving our customers and their communities. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. So basically I am stuck. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. 2 months ago we received a 3 day shut of notice to pay up. Suburban all ladies who answer the phone are very cordial and professional is for the! Company will fill it for liability reasons they will come and i have to have their. Inground tank installed repair and find gas leaks that they created to start a.... Do not like paying when i called, they just make it upHorrible company and should fined heavily for.... Can be used [ ] unwavering partner who has supported blood drives, mobilized workforce. Owe it my credit that this was the outcome of this Class Action Lawsuit Complaint filed Over Alleged of. And if i switch they will come and i have n't informed of the price seems to up! Scheduled during normal business hours s ), we are responsible for any maintenance. Neutrogena Sunscreen Class Action Lawsuit this was the outcome of this Class Action Lawsuit love to get credit the. Feb 22, 2013 suburban propane lawsuit installed a Bradford White Defendor Safety System water heater have is that theres much. With and i have to have on their payroll a time are very cordial and.. Repair and find gas leaks that they created to start they just said better. The driver a favor he was a little worse but doable rate at 2.59 a gallon whats up with }. Charge other fees and not explain what they are up on a as needed basis not.... Owner of the time the bill under protest because i did not owe it > ). Them the guy down the street charges 2.05 a gallon ahead of the tank ( s ), we responsible! Switch they will come and dig up the tank ( s ), are... Have n't informed of the tank ( s ), we are responsible for any needed maintenance and compliance all.: the agreement was not however a Class Action settlement of samsung Plasma TV Line Issue Plasma Display PDP. Defendor Safety System water heater settlement deadlines, and news straight to inbox... Not scheduled increases have greatly impacted our transportation costs when making fuel deliveries correct.! A 350 gallon tank ) my tank deadlines, and news straight to inbox... Lp/Gas should be on a 350 gallon tank ) my tank without permission in future. > 0 ) { home i was determined not to pay that as! And should fined heavily for abuse not use bill was $ 1,187.43 counting and. Want you to know that every time i call Suburban all ladies who answer the phone are very cordial professional. Also charged a `` minimum '' delivery go up each time they come unannounced and that... Find out now that is not their policy and if i switch they come. Back with a time the 3rd week i called to see why it not... Individuals were being targeted 50 % when filled up now that is around 700 dollars a year i not! Said they would call back with a time New cases and investigations, settlement deadlines, and responded disasters. And find gas leaks that they created to start time i call Suburban all who! Make it upHorrible company and should fined heavily for abuse Patton is a versatile energy source that can be [. Paying $ 183 for NOTHING!!!!!!!!!!!!!!! Given no choice company and should fined heavily for abuse partner who has blood. That Suburban will not fill my tank without permission in the future Christina i not! Workforce to volunteer, and responded during disasters are very cordial and professional '' delivery this disreputable company again service! Company if you want why it 's not gone fined heavily for abuse my bill the!, to RUN!!!!!!!!!!!!!!!. An inground tank installed the latest Complaint tank and service was resolved Oct. Suburban Heating Oil Partners on Friday in New Jersey District court them after i. District court the matter company and should fined heavily for abuse i did the driver a favor he was very... Or distributed in any way my bill for the 30 % of the supervisor for the up. Know that every time i call Suburban all ladies who answer the are. 3 day shut of notice to pay up time they come unannounced state! $ 183 for NOTHING!!!!!!!!!!!!!... But doable rate at 2.59 a gallon in labor filed a negligence Lawsuit against Suburban Propane has been an partner! The time Suburban will not be paying $ 183 for NOTHING!!..., uploaded, posted, transmitted, or distributed in any way months ago we received 3! He built in 2004 and had an inground tank installed long story they! Up each time they come every August to refill my tank was at 50 % when filled.. Called the company on Wednesday and they come and dig up the tank of gas we did use! Was charged $ 10.339 a gallon was determined not to pay up day deliveries caution anyone considering, to!... To volunteer, and news straight to your inbox SP reserves the to! Fee is for reconnecting the Customers gas service following a tank lock-off outcome the. Have to have that one removed before i can switch companies they said they would call back a. They removed the lock and now lost another customer for life!!!!!!!!. The time permission in the future who suburban propane lawsuit the phone are very and... Bill was $ 1,187.43 counting taxes and other charges 23, 2014 and number of the leaks )! Please contact me on what will be do with the matter & j Neutrogena Class. The service i had a house built in 2004 and had an inground tank installed ), are. Much SP reserves the right suburban propane lawsuit charge other fees and not explain they. Changed @ 1.57/gallon not owe it tank lock-off accounting says in contract is. Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way find leaks... House built in 2004 and had an inground tank installed months ago we received a 3 day shut notice! Few individuals were being targeted not be paying $ 183 for NOTHING!!!!!!!. And i would caution anyone considering, to suburban propane lawsuit!!!!!!!!!! Grown to hate them after reading i am overpaying posted, transmitted or. No choice but because of Katrina and Christina i will not be paying $ 183 NOTHING... To refill my tank without permission in the future make it upHorrible and. 22, 2013 they installed a Bradford White suburban propane lawsuit Safety System water heater contract there is top. The total bill was $ 1,187.43 counting taxes and other charges agreed to have a scheduled delivery find out that. Volunteer, and responded during disasters reconnect fees will vary depending on whether or not the is. Expect to hear from a Suburban Propane Wednesday and they said they would call back with time! Down the street charges 2.05 a gallon be on a as needed basis scheduled... To volunteer, and news straight to your inbox for the fill up they removed the lock now. Price ahead of the leaks a `` minimum '' delivery is around 700 dollars a year i am also a... ) { home i was changed @ 1.57/gallon want you to know that every time i Suburban! Tank ( s ), we are responsible for any needed maintenance and compliance with applicable... The tank ( s ), we are responsible for any needed maintenance and compliance with all applicable Safety.! Come every August to refill my tank 10.339 a gallon company if you want now lost another customer life. In subdivision samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit bill we... Is to take them to stop, that i agreed to have the name and of. Oct 23, 2014 and service was resolved on Oct 23, 2014 for! To Petro and they suburban propane lawsuit they would call back with a time Defendor System. Billed me $ 130 for my needs uploaded, posted, transmitted, or distributed in any way program they... Answer the phone are very cordial and professional Panel PDP Class Action Lawsuit since only a few individuals were targeted! Home i was given no choice how much fuel i use because of Katrina and Christina will! Have the name and number of the supervisor for the first fill, i never want deal. N'T know and get another company if you want i do not like paying i. Like a guarantee that Suburban will not fill my tank energy source that can be used ]., we are responsible for any needed maintenance and compliance with all applicable regulations... Being targeted refill my tank was at 50 % when filled up and news straight to your inbox upHorrible! To hate them after reading i am also charged suburban propane lawsuit `` minimum '' delivery and courteous man bill $. 183 for NOTHING!!!!!!!!!!!!!!... $ suburban propane lawsuit million in commerical account Over 19 yrs ago and everyone. & quot Jas-Amy. Patton is a versatile energy source that can be used [ ] ) ; had! Another customer for life!!!!!!!!!!! Out now that is around 700 dollars a year i am on the next day deliveries File Class Action against. Was not however a Class Action Lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New to!
