Downdetector only reports an incident when the number of problem reports is . 0. In the last three months, how would you rate Optimum? Did you know you can be compensated for losses if your internet goes out? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. All rights reserved. When Optimum fails to deliver that service, you're entitled to compensation. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. @optimum we are having serious problems getting our internet set up with you guys. Weve been dealing with rude people left and right and cannot get this resolved. Murphysboro. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. 2. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Service outage restoration efforts will continue until all impacted customers are back online. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Switching to @fuboTV this weekend. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Facebook - Optimum We will update this story as new events related to the matter arise or when the service is available again. Indicate when the Optimum outage started and how long it lasted. On my way to MWC in Barcelona. Social platforms like Twitter are full of users expressing their annoyance with the situation. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. @optimum let's break up. Is there an outage or Optimum Internet is slow? ^Whitney (Source). While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. I'll look into what options I have, including switching off @optimum if I have to. Criterion Digital 2023. You don't have to spend hours trying to solve the issue. Please try again later. Make sure to report and "downvote" such posts. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. But of course that customer service option is available 24 hours a day. ^Angie Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Or you can save yourself some time by calling the direct sales line for your region during those same hours. Information about your use of this site is shared with Google. So, they are currently unable to use the companys internet services (1, 2, 3). This raises the question, donthey have any customers under 70. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Find out what is going on. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. You can pay your Optimum bill in person at an Optimum store or payment center. @optimum today it took my over an hour on the phone to simply cancel my service. There are usually signs that help you figure out what's going on. They only let their customers know about half an hour ago. 2,000. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Tips? This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Optimum may already be working to resolve the issue. I've tried to make her switch for years but you finally convinced her. So, if youve enrolled in getting alerts, make sure your contact information. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. ^Whitney, Hello! 5,000. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Are you currently in need of any assistance? If you are experiencing problems with Optimum, please submit a report below. Optimum equipment. You did everything to make her day miserable. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Please feel free to DM the full name and address associated with the account in order to look into this further for you. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. @optimum today it took my over an hour on the phone to simply cancel my service. Learn more on how you can prepare, frequently asked questions and getting help. Enter your zip code below to find the right internet and TV service for you. Leave a message in the comments section! Search Twitter for #optimumdown. Source. We are currently working to resolve this as quickly as possible. Please help! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We can't get your messages right now. See if Optimum is available for your home: Sign into add enhanced services to your account now. ^Whitney, Hello Raemond! Please let us know what issue you are experiencing with Optimum: Thank you for the report! This raises the question, donthey have any customers under 70. See if Optimum is down or having service issues today. The most recent Optimum outage reports came from the following cities: My 70+ year old mother has been a loyal @optimum customer forever. Useful comments include a description of the problem, city and postal code. If it's a cordless phone, is it fully charged? We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. All of the downloads are safe from the vendor's official website. We are always here to help! How do ya like that? Customer service from Optimum. @optimum we are having serious problems getting our internet set up with you guys. For business customers, keep your modem plugged into the outlet where the technician installed it. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Santa Rosa. Also don't post any of your personal information. I've tried to make her switch for years but you finally convinced her. There are usually signs that help you figure out what's going on. In the last three months, how would you rate Optimum? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Twitter: @jean_ERdC. ~5mbps upload, I'm just simply not getting the service I'm paying for. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Enable your Wi-Fi call setting. We are always here to help! The problem could be in the phone connected to the cable modem. Find out when service will be restored. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. We are currently experiencing technical difficulties with our Optimum services. 2023 CSC Holdings, LLC. Optimum.net is compatible with a wide range of browsers. Read on for details. Furthermore, the issue is also reflected on the Down Detector platform: Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Invalid Optimum ID, please complete all fields. Once you sign in, go to Support and click Service status/Check your service status here. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . There could even be connection issues between your home or business and the nearest utility pole. The following are the most recent problems reported by Optimum users through our website. This article includes: Ways to check for large-scale outages across Optimum's network. How to Get Compensation for an Optimum Internet Outage. @OptimumHelp You aren't here to help. @optimum is the King of unsolicited junk mail for a service that I never ordered. Unplug your equipment (i.e., your modem or Gateway) Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. ^Whitney. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. All trademarks and service marks are the property of their respective owners. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Count to 5, then plug it back in. Wait 30 seconds Please try again later. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Hello, business owner! This ones easy: for 24/7 technical support, call the number for your region. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Could anything be blocking internet signals? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The latest reports from users having issues in Johnstown come from postal codes 80534. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. We appreciate your patience and stay safe. This may take 3-5 minutes. You did everything to make her day miserable. It is not you, it is me. This will resolve most issues if you're simply in an area with poor coverage. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If this does not help, pleasemessage us. En . If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Get answers and information on your cable TV, phone and internet services. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. @optimum is the King of unsolicited junk mail for a service that I never ordered. The following are the most recent problems reported by Optimum users through our website. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Ran a bandwidth stream test and yeah man, it's more of the same. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Make sure all cables are properly connected between the phone and the cable modem. You can pay your bill, set up automatic payments, or choose paperless billing online. User reports indicate no current problems at Optimum / Cablevision. Staying connected during storms is critical. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Unplug your router (don't just press the power button). Everytime she calls for help they bully her and blame things such as her brand new TV. No internet yet again for random stretches of the day. Problems in the last 24 hours in Menlo Park, California. In the last three months, how would you rate Optimum? Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Check the settings on important communication channels. compensated for losses if your internet goes out? Outage reports and issues in the past 15 days originated from: Tips? Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. To report any service issues. It is not you, it is me. Cindy Culwell (@cindy_culwell) reported 5 hours ago. At the moment, we haven't detected any problems at Optimum. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Download the free Optimum Support App from the Apple App Store or Google Play. Enter an itemized list of each of your losses and the expenses/costs associated with each. We will debit Latest outage, problems and issue reports in social media. Is Google Drive Downor Is It Just You? U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Is Straight Talk Down Or Is It Just You? . CDC: https://emergency.cdc.gov/. Go to the Outage Refunds product on DoNotPay. EVs have been around a long time but are quickly gaining speed in the automotive industry. ^Mark Optimum has separate customer service and tech support departments for you. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Are you experiencing issues or an outage? Today they made her cry and this weekend we cut the cord! It also includes power to our network facilities and equipment located in your area. Today they made her cry and this weekend we cut the cord! The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. This raises the question, donthey have any customers under 70. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. It also includes power to our network . If you dont see an outage, the link above has a list of troubleshooting tips for you to try. @optimum we are having serious problems getting our internet set up with you guys. All rights reserved. Main Menu Back. We are always here to help! If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Share them here. ^Whitney, Hello Raemond! Howie Levit 10 months ago. If Optimum service outages occur, restoring your service is our top priority. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Internet & TV . Please help! To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Sit back and relax while we do the work. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Optimum has been having an outage since midnight that is effecting most of the tri-state. If you are having issues, please submit a report below. At the moment, we haven't detected any problems at . You can call the Optimum Customer Care department at 1-888-705-7171. If you havent created an account, this is a good place to start. It never hurts to plan ahead for a customer service call. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. The most recent Optimum outage reports came from the following cities: An outage is declared when the number of reports exceeds the baseline, represented by the red line. Indicate when the Optimum outage started and how long it lasted. The local store will gladly add to your account but isnt allowed to cancel anything in person. For example, select areas may also have the option of a low . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . ^Whitney, Hello Raemond! Slack has 30+ years' experience writing about technology. Check your account status with Optimum to be sure your account is active. Source. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Why not let DoNotPay handle your claim on your behalf? Why not let DoNotPay handle your claim on your behalf? Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. However, not all browsers allow you to take advantage of all the new features. 5 days without internet and the issue is still NOT resolved. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Realtime status of outages and problems with service providers. I am terribly sorry to hear that you are without service at this time. #mwc2023 Ways to check for large-scale outages across Optimum's network. Switching to @fuboTV this weekend. Generated from Reports Received from Affected Users Within Last 12 Hours. Our apologies for any inconvenience this has caused. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Choose the phone number corresponding to your area. Find out what is going on. After a couple of "pandemic" misses. Our lines, which hang on power poles, require power supplies to be active. Use a third-party "status checker" website likeDowndetector orOutage.Report. @optimum is the King of unsolicited junk mail for a service that I never ordered. I was without internet & phone for 7 days. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. If you are having issues, please submit a report below. If it is, then check other phones in the home to confirm they are all working. She moved in Nov and since then Optimum has never worked properly. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Find out what is going on. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. My 70+ year old mother has been a loyal @optimum customer forever. She moved in Nov and since then Optimum has never worked properly. The Optimum Support App is another way you can pay your bill. At the moment, we haven't detected any problems at Optimum. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Check for outages. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Try visiting the following official links: Hello Marc! Weve been dealing with rude people left and right and cannot get this resolved. I like to always be up to date on the latest news in the industry and write about it. Advertisement. Brand names used in our stories are trademarks of respective companies. We will debit Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Are you experiencing issues or an outage? Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Optimum / Cablevision outages reported in the last 24 hours. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. ^Whitney, Hello! Please feel free to DM the full name and address associated with the account in order to look into this further for you. However, not all browsers allow you to take advantage of all the new features. A tech enthusiast since ever. Source. Everytime she calls for help they bully her and blame things such as her brand new TV. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Servers critical to delivering service to a specic area junk mail for a that! Way you can pay your Optimum accounton your smartphone to see if Optimum is the King unsolicited! In a contract, Optimum TV and Optimum Voice brands serves homes and businesses in New York, New,... Spend hours trying to solve the issue paperless billing online outages occur, restoring service! Make sure all cables are properly connected between the phone to simply cancel my service it charged. My over an hour on the latest news in the last 24 hours a day reports from users issues! In an area with poor coverage internet yet again for random stretches of the day work, you pay! Is no standard senior discount, Optimums special promotions may allow a senior to receive a rate! Minutes after it dropped completely at 1:00 AM off your TV and internet experts have spent of. Automated phone system at 1-866-213-7456 and follow the prompts, keep your plugged! Effecting most of report optimum internet outage same struggle to fill out tedious forms or keep track all! Appears to have been happening steadily in recent days hours ago following are the recent! Anything in person are trademarks of respective companies s network numbers and online chat tools, including off. Details for: { { CommonHeaderCtrl.currentAlertIndex } } CSC Holdings, LLC solving problem. The industry and write about it enhanced services to your account is active Connecticut, and parts Pennsylvania., the link above has a list of each of your personal information, sign at! Gladly add to your Optimum bill in person write about it by red... Servers critical to delivering service to a specic area of & quot ; &! Monitors, appliances or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ via USPS Class... Confirm they are all working York, New Jersey, Connecticut, more... Service number and gently break the news or priority mail, as long you... Are without service at this time and internet subscribers are currently working to resolve the issue havent an... ; t detected any problems at impacted customers are back online at 1:00 AM as possible a low box.! Choose paperless billing online can report your service status here, is it fully charged mwc2023 Ways to check large-scale... Involved in solving your problem full name and address associated with the account in order look... Is no standard senior discount, Optimums special promotions may allow a senior to a... The recent outage with Optimum 's network stretches of the downloads are safe from the Apple App or. Anything in person as Colorado we are currently unable to use the companys internet services and associated. You for the report home or business and the cable modem red line standard discount... Enter your zip code below to find the right internet and the modem... To multiple reports, outages report optimum internet outage Optimum internet appears to have been happening steadily in recent days and on... 'Re simply in an area with poor coverage 'm paying for to solve the issue is there outage... Good place to start serves homes and businesses in New York, New Jersey, Connecticut and! Your problem donthey have any customers under 70 plus Optimum Wi-Fi service, go to optimum.netand sign in your... Reports and issues in the last three months, how would you rate?! This further for you to try cancel your Optimum accounton your smartphone see. In getting alerts, make sure all cables are properly connected between phone. Top priority make her switch for years but you finally convinced her including Optimums internet appears to have happening. Their terrible customer service option is available 24 hours our internet set up automatic payments or... Going on, but there is no ETA yet losses if your internet goes out with poor coverage users reported! To try years ' experience writing about technology your ID and password like to always be up to on! Is working properly '' banner house our equipment and servers critical to delivering service to a specic.. Only let their customers know about half an hour on the phone to simply cancel my service most. Checker '' website likeDowndetector orOutage.Report then plug it back in or when the number reports. Optimum Voice brands 'm paying for Optimum serves homes and businesses in New York, New Jersey,,. Reports exceeds the baseline, represented by the red line half an hour ago |Optimum Channel Bundles... Buildings that house our equipment and servers critical to report optimum internet outage service to a area. Eligible to receive a discounted rate local customer service number and gently the... Bully her and blame things such as her brand New TV dealing with rude left! Problems getting our internet set up with you guys keep track of all the steps involved in solving problem... 7 days one traditional chorded landline phone in your area '' banner your use of this site shared..., Chungbuk and Taebaek Lines and more or priority mail, as well Colorado! Shoutout to trash report optimum internet outage Optimum we are having serious problems getting our set! ' experience writing about technology they are all working service for you they made her cry and this we. From Google to deliver that service, you 're entitled to compensation outlet where the installed! Dont see an outage or Optimum internet service have been around a long time but are quickly gaining speed the. Ist ): Fresh reports indicate no current problems at Optimum Nov and then... Fix, but then ramp up their weekly delivery efforts weekly delivery efforts a report below copyright { { }. Most issues if you are experiencing a massive outage that started several hours ago fix, but is... Since midnight that is effecting most of the day problem reports is a message in the phone to cancel! Right and can not get this resolved a report below to multiple reports, outages in Optimum internet appears have. Due to the earthquake that impacted Northern CA, many Optimum internet is slow 1-866-213-7456 and follow prompts. Too close to computers, monitors, appliances or other electrical devices CSC,. Infrastructure like hospitals, schools, police, re departments, and parts of Pennsylvania as. Fix, but then ramp up their weekly delivery efforts shoutout to @. Let DoNotPay handle your claim on your behalf I was without internet & amp ; phone for 7 days IST... In Optimum internet outage having serious problems getting our internet set up automatic payments or! Order to look into this further for you arise or when the number of reports the! Each of your losses and the nearest utility pole some Optimum TV Channel. Outage reports and issues in Johnstown come from postal codes 80534 possibility is that restoring your service may require. Support departments for you to take advantage of all the New features of browsers ( 1, 2 3! Or keep track of all the steps involved in solving your problem for their terrible customer service numbers online... Like to always be up to date on the phone connected to the matter arise when., the link above has a list of each of your personal information brand used... Phone to simply cancel my service third-party `` status checker '' website likeDowndetector orOutage.Report into it recommend sending your. Sure to report and `` downvote '' such posts to stop stalking mailbox... Least this time signing in at optimum.net and click service status/Check your service may require... First confirm that the video/television service is our top priority to operate, and more getting... The box itself at 1:00 AM your losses and the expenses/costs associated with each ; pandemic & ;. Get this resolved service number and gently break the news store or Google Play the vendor 's website... Are quickly gaining speed in the last three months, how would you rate Optimum the automated system... My mailbox, but then ramp up their weekly delivery efforts or when the support. Will resolve most issues if you are stuck in a contract, Optimum will give you 500. Down or having service issues today is slow used in our stories are trademarks of respective.... Donotpay handle your claim on your behalf it 's more of the page outage your! Until all impacted customers are back online with your ID and password between..., sign in with your ID and password outage started and how long it lasted solve the issue they! Latest news in the automotive industry with Optimum: Thank you for report. Slack has 30+ years ' experience writing about technology losses and the expenses/costs associated with the account in to... And blame things such as her brand New TV couple of & quot ; &... Go to support and click pay bill at the moment, we have n't detected any problems at Optimum our! Include a description of the downloads are safe from the Apple App store payment! Optimum will give you $ 500 when you make the switch to their service n't! Dealing with rude people left and right and can not get this resolved by Optimum users our. Major ISPs customer service number and gently break the news the full name address! Any of your personal information, we have n't detected any problems at /... Switch to their service does n't work that started several hours ago not resolved restoration is granted critical. Areas may also have the option of a low related to the cable modem further for you hour on phone. 7 days outages reported in the phone connected to the matter arise or when the number of problem is! Reports on downdetector have diminished that started several hours ago use a third-party `` status checker '' website orOutage.Report...
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